Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services provided by Prime Bridge. It forms part of our Terms of Service. Because we provide custom, professional services rather than physical products, refunds are handled as set out below.

1. Nature of our services

Prime Bridge provides bespoke ecommerce services — brand creation, store design and build, optimization, migration, and ongoing management. Work is planned and delivered specifically for each client, and much of the value is delivered as the work is performed.

2. Deposits

Where a deposit is required to start an engagement, that deposit secures our time and schedule. Once we have begun work, deposits are non-refundable to the extent that work has been carried out. If we have not yet started any work, a deposit is refundable minus any costs already committed on your behalf (for example third-party purchases).

3. Cancelling a project

You may cancel a project at any time by written notice (including email to contact@primebridgeshop.com).

• Before work begins: you receive a full refund of amounts paid, minus any non-recoverable third-party costs already committed.
• After work has begun: you are charged for the work performed and costs committed up to the cancellation date; any amount paid beyond that is refunded, and any shortfall is invoiced. We will share the work completed to date.

4. Ongoing management and subscriptions

Recurring management services can be cancelled with the notice stated in your Order. Fees already paid for the current billing period cover that period and are generally not refunded, but you keep the service until the end of the period you paid for. You will not be charged for periods after cancellation takes effect.

5. Completed work

Once a deliverable has been completed and delivered, it is not eligible for a refund. If something we delivered does not match what was agreed in the Order, tell us and we will correct it at no extra cost (see section 6).

6. Fixing issues

If you believe our work is defective or does not match the agreed scope, contact us within a reasonable time. We will investigate and, where the issue is our responsibility, put it right. This is usually faster and better for you than a refund request.

7. How to request a refund

Email contact@primebridgeshop.com with your name, the project or invoice reference, and the reason for your request. We aim to respond within a few business days and, where a refund is due, to process it within a reasonable period to the original payment method via our processor, Stripe.

8. Chargebacks

If you have a concern about a payment, please contact us first — we will always try to resolve it directly and fairly. Raising a chargeback without contacting us does not remove your obligations under our Terms, and we reserve the right to contest chargebacks that conflict with this policy.

9. Contact

Questions about this policy: contact@primebridgeshop.com.