Terms of Service

These Terms of Service ("Terms") govern the services provided by Prime Bridge ("Prime Bridge", "we", "us" or "our") to any client ("you" or "the Client"). By engaging Prime Bridge, requesting a quote, or paying an invoice, you agree to these Terms.

1. Who we are

Prime Bridge designs, builds, and manages ecommerce experiences on WooCommerce/WordPress and Shopify. Our full company identity and contact details are published on our Legal Notice page. You can reach us at contact@primebridgeshop.com.

2. Services

We provide ecommerce services which may include brand creation, store design and development, conversion optimization, migration and replatforming, payments and integrations setup, and ongoing store management. The exact scope, deliverables, timeline, and price for your engagement are defined in the written proposal, quote, or statement of work we agree with you (the "Order"). The Order, together with these Terms, forms the agreement between us.

3. Quotes and orders

Quotes are valid for 30 days unless stated otherwise. An engagement begins once you accept the Order in writing (including by email) and, where applicable, pay the agreed deposit. Any work outside the agreed scope (a "change request") will be quoted and agreed separately before it is carried out.

4. Fees and payment

Prices are stated in the Order and are exclusive of any applicable taxes unless stated otherwise. Payments are processed securely by our payment processor, Stripe; we do not store your card details. Unless the Order states otherwise:

• a deposit may be payable before work begins;
• milestone or monthly management fees are invoiced as set out in the Order;
• invoices are due within the period stated on the invoice.

Late or failed payments may result in work being paused. We are not responsible for delays caused by late payment.

5. Client responsibilities

To let us deliver on time, you agree to provide, in good time: accurate information, brand assets, content, product data, and any access (hosting, domain, platform, payment, and third-party accounts) we reasonably need. You are responsible for the accuracy and legality of the content and products you ask us to publish, and for holding the rights to any material you supply.

6. Third-party platforms and services

Our work often relies on third-party platforms and services (for example WooCommerce, WordPress, Shopify, hosting providers, payment processors, apps, and plugins). These are governed by their own terms and pricing, which you are responsible for. We are not liable for changes, outages, fees, or limitations imposed by third parties.

7. Timelines

We provide estimated timelines in good faith. Delivery dates depend on timely input, approvals, and payment from you, and on third parties outside our control. Estimated dates are not guarantees.

8. Intellectual property

Unless the Order states otherwise, ownership of the final deliverables we create specifically for you transfers to you once we have received full payment for them. Until then, all deliverables remain our property. We retain ownership of our pre-existing materials, tools, methods, code libraries, and know-how. Third-party materials (themes, plugins, fonts, stock assets) remain subject to their own licenses.

9. Our own brands

Prime Bridge also builds and operates its own ecommerce brands. Nothing in your engagement grants you any rights in those brands, and working with you does not restrict us from operating our own or other clients' stores, provided we keep your confidential information confidential (section 11).

10. Warranties and disclaimer

We provide our services with reasonable skill and care. Except as expressly stated, our services and deliverables are provided "as is". We do not warrant that a store will achieve any particular sales, traffic, ranking, or conversion result, as these depend on many factors outside our control.

11. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only to perform the agreement.

12. Limitation of liability

To the maximum extent permitted by law, Prime Bridge is not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, data, or goodwill. Our total liability arising from or connected to an engagement is limited to the total fees you paid us for that engagement in the 3 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Term and termination

Either party may terminate an engagement in writing as set out in the Order, or immediately if the other party materially breaches these Terms and does not remedy the breach within 14 days of notice. On termination, you must pay for all work performed and costs committed up to the termination date. Refunds, where applicable, are handled under our Refund & Cancellation Policy.

14. Refunds

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.

15. Governing law

These Terms are governed by the laws of the State of New Mexico, USA. The state and federal courts located in New Mexico have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rules that may apply to you. If you order from the EU or UK, you keep the mandatory protections of your local law.

16. Changes to these Terms

We may update these Terms from time to time. The version published on our website at the time you place an Order applies to that Order.

17. Contact

Questions about these Terms: contact@primebridgeshop.com.